If you are a consumer, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason. This period begins once your Order is placed on our Website. The period ends at the end of 14 calendar days after that date.
By requesting that the Services begin within the 14-calendar day cooling off period you acknowledge and agree to the following:
If the Services are fully performed within the 14-calendar day cooling off period, you will lose your right to cancel after the Services are complete. Cancellation of the additional monthly service require a minimum of 30 days’ notice and will be actioned and confirmed as cancelled in this time frame. This can be done by e mailing us at info@vehiclesreport.co.uk, any credits accrued will be forfeited and no repayments for unused credits will be made as the service has been acquired for your use.
If you cancel after provision of the Services has begun but is not yet complete you will still be required to pay for the Services provided up until the point at which you inform Us that you wish to cancel. Discretionary refunds, where applicable, will be issued within 10 business days and in any event no later than 14 calendar days after you inform Us that you wish to cancel. Refunds will be made using the same payment method you used when ordering the Services.
We may cancel the Services after We have begun providing them due to an Event outside of Our control that continues for more than 1 business day or due to the non-availability of required personnel and/or required materials necessary for the provision of the Services. In such cases, you will only be required to pay for Services that We have already provided up until the point at which We inform you that We are cancelling the contract. Such sums will be deducted from any refund due to you or if no refund is due.
Once We have begun providing the Services, We may cancel the Contract at any time and will give you at least 5 business days written notice of such cancellation. You will only be required to pay for Services that you have received.
We always use reasonable endeavours to ensure that Our Services are trouble-free. If, however, there is a problem with the Services please contact Us by e mail as soon as possible.
As a consumer, you have certain legal rights with respect to the purchase of services. If We do not perform the Services with reasonable skill and care, you have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you, you have the right to a reduction in price. If the Services are not performed in line with information that We have provided about them, you also have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you (or if Our breach concerns information about Us that does not relate to the performance of the Services), you have the right to a reduction in price. If for any reason We are required to repeat the Services in accordance with your legal rights, We will not charge you for the same and We will bear any and all costs of such repeat performance. In cases where a price reduction applies, this may be any sum up to the full Price and, where you have already made payment(s) to Us, may result in a full or partial refund. Any such refunds will be issued without undue delay (and in any event within 14 calendar days starting on the date on which We agree that you are entitled to the refund) and made via the same payment method originally used by you. In addition to your legal rights relating directly to the Services, you also have remedies if We use materials that are faulty or incorrectly described.